# RETENCIÓN DE ENTREGA Y LIBERACIÓN

#   


<div id="bkmrk-">  
</div>[![Logo Shalom](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/htuimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/htuimage.png)

#### RETENCIÓN DE ENTREGA Y LIBERACIÓN

31/12/2025

Versión 0.2

Queda prohibido cualquier tipo de explotación y, en particular, la reproducción, distribución, comunicación pública y/o transformación, total o parcial, por cualquier medio, de este documento sin el previo consentimiento expreso y por escrito a overskull.

1. ##### INTRODUCCIÓN

#####  1.1. Objetivo 

Establecer y controlar el proceso de retención de entrega y posterior liberación de envíos, con el fin de asegurar el cumplimiento de las validaciones operativas, documentarias y de seguridad establecidas por Shalom, garantizando una entrega correcta, oportuna y confiable de la mercancía, minimizando riesgos, errores y reclamos, y apoyando la trazabilidad y toma de decisiones administrativas.

#####  1.2. Alcance

En APP.

En Empresarial - Lista orden de servicio - Procesos.

2. ##### Roles y Permisos

Dicho módulo es visible y editable para los roles que se les asigne.

3. ##### Reglas del Sistema

- Campos Obligatorios: Para realiza la creación de marcaciones es necesario tener en cuenta el conjunto de campos obligatorios
    
    
    - Control de Validación : Verificar que los campos estén completos.
    
    
    - Validación de formulario: Verificar que los campos estén correctos para realizar la búsqueda respectiva. Tiene que haberse realizado la retención primero, antes de hacer una liberación.
    
    
    
    - ##### 2. Flujo de solicitud
- ##### 4.1. Acceso al formulario
- ##### 4.2. Opciones disponibles
    
    En primera instancia, para pod
- ##### 4.3. Registro de “RETENCIÓN Y LIBERACIÓN”: 
    
    
    
    - <span style="color: rgb(230, 126, 35);">**Retención**</span>
        - Empresarial 
            - [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/choimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/choimage.png)
                
                
                - Ahora damos click en el menú, para realizar el proceso de retención
        - [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/oJWimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/oJWimage.png)
        - [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/eUEimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/eUEimage.png)
        - [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/w7limage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/w7limage.png)
        - [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/ZPkimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/ZPkimage.png)
        - [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/WwWimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/WwWimage.png)
        - [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/iTkimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/iTkimage.png)
            
            
            - - Aplicativo 
                    - Tenemos la siguiente guía
                    - [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/u49image.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/u49image.png)
                    - Procedemos a ingresar al aplicativo y realizar la retención [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/Ru7image.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/Ru7image.png)[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/5aUimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/5aUimage.png)
                        
                        [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/zi6image.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/zi6image.png)[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/o7Mimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/o7Mimage.png)
                        
                        [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/29iimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/29iimage.png)[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/sKbimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/sKbimage.png)
                        
                        [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/5ZVimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/5ZVimage.png)[![NRFimage.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/nrfimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/nrfimage.png)
                    - Vista en empresarial después de la retención
                        
                        [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/lzhimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/lzhimage.png)
                        
                        [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/zJvimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/zJvimage.png)
    - <span style="color: rgb(230, 126, 35);">**Liberación**</span>
        - Empresarial 
            - [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/EmTimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/EmTimage.png)
                
                Ahora procedemos a darle click al menú para realizar el proceso de retención. Para el caso de empresarial se puede cancelar, más no liberar.
            - [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/hfjimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/hfjimage.png)
            - [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/hJKimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/hJKimage.png)
            - [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/cgVimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/cgVimage.png)
            - [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/1F8image.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/1F8image.png)
            - [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/qDwimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/qDwimage.png)
            - 
            - [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/lKQimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/lKQimage.png)
            - [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/HyJimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/HyJimage.png)
        - Aplicativo

[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/JfNimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/JfNimage.png)[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/qniimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/qniimage.png)[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/DJbimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/DJbimage.png)

[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/D46image.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/D46image.png)[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/lH3image.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/lH3image.png)[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/qmbimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/qmbimage.png)

- Vista de empresarial al finalizar el proceso

[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/UbEimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/UbEimage.png)

- ##### 4.4. Envío
    
    [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/LX2image.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/LX2image.png)[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/k1gimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/k1gimage.png)
- ##### 4.5. Vista del ítem
    
    
    - - Registro de la retención
    - [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/lzhimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/lzhimage.png)
    - [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/bVZimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/bVZimage.png)
    - - Registro de la liberación

[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/60Himage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/60Himage.png)

[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/scaled-1680-/c2bimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2025-12/c2bimage.png)

1. ##### Glosario

- - - **Retención de entrega:**  
            Estado o acción mediante la cual un envío es detenido temporalmente antes de su entrega al destinatario, debido a observaciones, validaciones pendientes, restricciones administrativas, documentarias, de pago o de seguridad, hasta que se cumplan las condiciones necesarias para su liberación.
            
            **Liberación de entrega:**  
            Proceso mediante el cual un envío previamente retenido es autorizado para su entrega, una vez que se han subsanado las observaciones, verificado la documentación y cumplido los requisitos establecidos por la empresa.
            
            **Agencia:**  
            Sucursal u oficina operativa de Shalom encargada de la recepción, custodia, gestión, despacho y entrega de envíos, así como de la atención al cliente y control de los procesos logísticos.
            
            **Entregado:**  
            Estado final del envío que indica que la mercancía ha sido recibida correctamente por el destinatario o persona autorizada, conforme a los procedimientos establecidos, quedando registrado como cierre del proceso de entrega.

- <span style="color: rgb(34, 34, 34); font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Oxygen, Ubuntu, Roboto, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif; font-size: 1.4em; font-weight: 400;">Anexos</span>

**Lista orden de servicio: [https://syscapacitacion.shalomcontrol.com/listaordenservicio](https://syscapacitacion.shalomcontrol.com/listaordenservicio)**