# MAS OPERACIONES - DEVOLUCION DE MERCADERIA

PARA ESTE PROCESO IGUALMENTE TENEMOS QUE HABER GENERADO UNA GUIA ([ir a ENVIA YA](https://shalom-documentation.shalomcontrol.com/books/soporte-app-xmJ/page/envia-ya "ENVIAR YA"))

PARA ESTE PROCESO SI SERA NECESARIO QUE PRIMERO EMBARQUEMOS Y PONGAMOS EN INVENTARIO EL PAQUETE, YA QUE MIENTRAS NO HAYA LLEGADO AL DESTINO NO SE PODRA REALIZAR LO SOLICITADO. ([ir a ESTADOS DE GUIA](https://shalom-documentation.shalomcontrol.com/books/soporte-app-xmJ/page/embarque-desembarque-e-inventariado "ESTADOS DE GUIA EMBARQUE, DESEM, INV"))

VAMOS A SHALOM PRO O SHALOM APP, DAMOS EN MANTENIMIENTO Y MAS OPERACIONES

[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/scaled-1680-/9uGimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/9uGimage.png)

SELECCIONAMOS DEVOLUCION DE MERCADERIA

[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/scaled-1680-/xz9image.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/xz9image.png)

INGRESAMOS EL NUMERO Y CODIGO DE ORDEN

[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/scaled-1680-/kVqimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/kVqimage.png)

[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/scaled-1680-/agcimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/agcimage.png)

RELLENAMOS LOS CAMPOS OBLIGATORIOS

[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/scaled-1680-/Wo5image.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/Wo5image.png)

[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/scaled-1680-/i16image.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/i16image.png)