# Error de funcionamiento del PinPad (bloqueo del sistema)

**¿Cuándo realizar este procedimiento?**   
**Cuando:** El Pin Pad queda bloqueado, sin respuesta operativa, y no es posible cerrar la aplicación.  
[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/scaled-1680-/r71image.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/r71image.png)

Hacemos clic derecho sobre la barra de tareas y seleccionamos el Administrador de tareas. [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/scaled-1680-/IOYimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/IOYimage.png)

<span lang="ES-PE" style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: ES-PE; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">buscamos el servicio llamado **Java(TM) Platform SE binary** <span style="mso-spacerun: yes;"> </span>y finalizamos tarea </span>  
[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/scaled-1680-/KMKimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/KMKimage.png)

<span lang="ES-PE" style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: ES-PE; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Abrimos la pestaña servicios y detenemos el servicio PcLPos y abrimos nuevamente el Pin pad</span>[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/scaled-1680-/YMZimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/YMZimage.png)

Como último paso, abrimos nuevamente el pin pad y confirmamos que ahora el botón inicio se ponga en verde [![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/scaled-1680-/YhCimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-01/YhCimage.png)

<span lang="ES-PE" style="font-size: 11.0pt; line-height: 107%; font-family: 'Calibri',sans-serif; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: ES-PE; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">  
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