# 4. Reglas de sistemas

#### **5.1 Demoras vinculadas**

- las que tienen activo en “App” se pueden registrar desde el app
- las que tienen activo en “Empresarial” se pueden registrar desde empresarial
- las que tienen gasto, son las que se vinculan a una demora

<table border="1" cellpadding="0" cellspacing="0" data-sheets-baot="1" data-sheets-root="1" dir="ltr" id="bkmrk-tipos-demoras-motivo" style="width: 99.2857%; height: 1453.13px;"><colgroup><col style="width: 22.2093%;" width="168"></col><col style="width: 32.6547%;" width="253"></col><col style="width: 17.4063%;" width="125"></col><col style="width: 13.6857%;" width="103"></col><col style="width: 14.0459%;" width="106"></col></colgroup><thead><tr style="height: 29.7969px;"><td class="align-left" style="height: 29.7969px;">Tipo Demora</td><td class="align-left" style="height: 29.7969px;">Motivo Demora</td><td class="align-left" style="height: 29.7969px;">Gasto Vinculado</td><td class="align-left" style="height: 29.7969px;">App</td><td class="align-left" style="height: 29.7969px;">Empresarial</td></tr></thead><tbody><tr style="height: 53.2344px;"><td class="align-left" rowspan="4" style="height: 212.938px;"><div>Demora de Terminales</div></td><td class="align-left" style="height: 53.2344px;">Demora en terminar atención</td><td class="align-left" style="height: 53.2344px;">-</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [x]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Demora en iniciar atención</td><td class="align-left" style="height: 53.2344px;">-</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [x]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Demora en atención por falla de sistemas</td><td class="align-left" style="height: 53.2344px;">-</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Demora por emisión de guías</td><td class="align-left" style="height: 53.2344px;">-</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" rowspan="9" style="height: 479.11px;"><div>Demora de Transito</div></td><td class="align-left" style="height: 53.2344px;">Huaicosy otros desastres naturales</td><td class="align-left" style="height: 53.2344px;">-</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Mantenimiento de vias</td><td class="align-left" style="height: 53.2344px;">-</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Trafico y transito lento</td><td class="align-left" style="height: 53.2344px;">-</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Accidentes de transito</td><td class="align-left" style="height: 53.2344px;">-</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Demora por balsa</td><td class="align-left" style="height: 53.2344px;">Balsa</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Paros y manifestaciones</td><td class="align-left" style="height: 53.2344px;">-</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Demora por pesaje</td><td class="align-left" style="height: 53.2344px;">Balanza</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Mal estado de la carretera</td><td class="align-left" style="height: 53.2344px;">-</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Demora por peaje</td><td class="align-left" style="height: 53.2344px;">-</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" rowspan="13" style="height: 678.047px;"><div>Demora de Transporte</div></td><td class="align-left" style="height: 53.2344px;">Fallas mecanicas</td><td class="align-left" style="height: 53.2344px;">Mantenimiento</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Demora por abastecimiento grifo</td><td class="align-left" style="height: 53.2344px;">Grifo</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Demora por alimentación</td><td class="align-left" style="height: 53.2344px;">-</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Apoyo a otra unidad</td><td class="align-left" style="height: 53.2344px;">-</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Falla de sistema para marcar llegada</td><td class="align-left" style="height: 53.2344px;">-</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Falla de sistema para marcar salida</td><td class="align-left" style="height: 53.2344px;">-</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Exceso de parada</td><td class="align-left" style="height: 53.2344px;">-</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td><td class="align-left" style="height: 53.2344px;">- [x]

</td></tr><tr style="height: 39.2344px;"><td class="align-left" style="height: 39.2344px;">Demora por salud</td><td class="align-left" style="height: 39.2344px;">-</td><td class="align-left" style="height: 39.2344px;">- [x]

</td><td class="align-left" style="height: 39.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Error de planificación</td><td class="align-left" style="height: 53.2344px;">-</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Parchado de llantas</td><td class="align-left" style="height: 53.2344px;">Parchado</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Demora por abastecimiento urea</td><td class="align-left" style="height: 53.2344px;">Urea</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Demora por lavado</td><td class="align-left" style="height: 53.2344px;">Lavado</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Demora por unidad-conductor</td><td class="align-left" style="height: 53.2344px;">Unidad conductor</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr><tr style="height: 53.2344px;"><td class="align-left" style="height: 53.2344px;">Demora por Fiscalización</td><td class="align-left" style="height: 53.2344px;">Fiscalización y control fiscal</td><td class="align-left" style="height: 53.2344px;">-</td><td class="align-left" style="height: 53.2344px;">- [x]

</td><td class="align-left" style="height: 53.2344px;">- [ ]

</td></tr></tbody></table>

#### **5.2 Reglas de obligatoriedad**

##### **5.2.1 Desde el app**

<table border="1" id="bkmrk-campo-alerta-selecci" style="border-collapse: collapse; width: 104.762%; height: 468.656px;"><colgroup><col style="width: 50.0634%;"></col><col style="width: 50.0634%;"></col></colgroup><thead><tr style="height: 29.7969px;"><td style="height: 29.7969px;">**Campo**</td><td style="height: 29.7969px;">**Alerta**</td></tr></thead><tbody><tr style="height: 230.281px;"><td style="height: 230.281px;">Seleccione tipo de demora</td><td style="height: 230.281px;">[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/scaled-1680-/ZPyimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/ZPyimage.png)</td></tr><tr style="height: 29.7969px;"><td style="height: 29.7969px;">Seleccione el motivo de la demora</td><td style="height: 29.7969px;">[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/scaled-1680-/kvqimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/kvqimage.png)</td></tr><tr style="height: 29.7969px;"><td style="height: 29.7969px;">Observación</td><td style="height: 29.7969px;">[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/scaled-1680-/GHRimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/GHRimage.png)</td></tr><tr style="height: 29.7969px;"><td style="height: 29.7969px;">Seleccione terminal de salida</td><td style="height: 29.7969px;">[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/scaled-1680-/3sGimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/3sGimage.png)</td></tr><tr style="height: 29.7969px;"><td style="height: 29.7969px;">Seleccione terminal de llegada"

</td><td style="height: 29.7969px;">[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/scaled-1680-/9k4image.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/9k4image.png)</td></tr><tr><td>Se debe adjuntar una foto por camara o galeria para las siguientes Demoras por transporte

- Demora por lavado
- Demora por unidad conductor
- Parchado de llantas

</td><td>[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-04/scaled-1680-/A8Gimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-04/A8Gimage.png)

</td></tr></tbody></table>

##### **5.2.2 Desde empresarial**

<table border="1" id="bkmrk-campo-alerta-inicio-" style="border-collapse: collapse; width: 100%; height: 468.656px;"><colgroup><col style="width: 50%;"></col><col style="width: 50%;"></col></colgroup><thead><tr style="height: 29.7969px;"><td style="height: 29.7969px;">**Campo**</td><td style="height: 29.7969px;">**Alerta**</td></tr></thead><tbody><tr style="height: 230.281px;"><td style="height: 230.281px;">Inicio</td><td style="height: 230.281px;">[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/scaled-1680-/nsximage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/nsximage.png)</td></tr><tr><td>Fin</td><td>[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/scaled-1680-/rXiimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/rXiimage.png)</td></tr><tr><td>Tipo de demora</td><td>[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/scaled-1680-/pNeimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/pNeimage.png)</td></tr><tr><td>Motivo de la demora</td><td>[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/scaled-1680-/xkRimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/xkRimage.png)</td></tr><tr><td>Terminal de salida</td><td>[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/scaled-1680-/xhBimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/xhBimage.png)</td></tr><tr><td>Terminal de llegada</td><td>[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/scaled-1680-/mDuimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/mDuimage.png)</td></tr><tr><td>Observaciones</td><td>[![image.png](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/scaled-1680-/vBKimage.png)](https://shalom-documentation.shalomcontrol.com/uploads/images/gallery/2026-03/vBKimage.png)</td></tr></tbody></table>

#### **5.2 Reglas de eliminación**

**Se puede**

- Si fue registrado desde el app y no vinculado a una demora
- Si fue registrado desde el app y vinculado a una demora en estado “Pendiente”

**No se puede**

- Si fue registrado desde empresarial
- Si fue registrado desde el app y vinculado a una demora en estado “Aprobado o Desaprobado”

#### **5.3 Reglas de automatización**

**Para las demoras vinculadas a un gasto**

- Se valida en automático cuando se aprueba el gasto vinculado

#### **5.3 Reglas de transición**

**Opcion Estado Gasto**

- Sale cuando una demora esta vinculada al gasto

**Opción Revertir Estado**

- Sale cuando una demora esta vinculada al gasto
- Sale en demoras creadas desde empresarial (ERROR)